Shipping & Returns

100% SATISFACTION GUARANTEE

We offer a 100% satisfaction guarantee. If for any reason you are not happy with your purchase, you can return your item(s) for a refund within 30 days of the date of receipt. Any returned items must be in "sellable condition." This means that the item(s) should be unworn, unwashed, devoid of any stains, scuffs, tears and mysterious smells. All garments must be returned in their original packaging with the manufacturer tags. Returns that do not meet this criteria will be deemed non-returnable and will be denied. Returns are credited to the original payment method, unless received more than 30 days after the purchase date. Returns received after 30 days are reimbursed via Kismet Couture eGift Card, which is sent to the email associated with your order. Refunds will not be issued until the return has arrived at the Kismet Couture warehouse and has been approved.

NON-RETURNABLE ITEMS

-Items that have been worn or damaged

-Items without the original tags and packaging

-Swimwear, lingerie & sleepwear, jewelry, bodysuits

-Gift Cards

REFUNDS (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@kismetcoutureclothing.com. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@kismetcoutureclothing.com and send your item to: 123 Golf Crest Cv Lakeway Texas US 78734.

SHIPPING

Items are fulfilled within 24 hrs of purchase. Shipping times range from 5 days to 20 days dependant upon the supplier. Shipping confirmations with associated tracking numbers will be sent to customers with open orders as soon as they are available.

To return your product, you should mail your product to: 123 Golf Crest Cv Lakeway Texas US 78734 Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.